Let’s face it. Ever since there’s been computers, there’s been computer problems. With Complete Care IT service, any computer support problem is now our problem.
IT Support Services
We quickly get a strong understanding of your business, meet your people and integrate within your organisation as your virtual IT support department. You’ll be assigned a Technical Client Manager, who is your primary contact, along with two passionate Technical Engineers. We work in these unique three-person teams so there’s always a friendly face on call to help.
IT Support from your own small, dedicated team
We optionally provide a fixed monthly fee
We are your single point of contact for IT problems
Speak with your team instantly on their direct 1300 number
Standard support 6AM – 5PM with 24×7 coverage
How we can help
FULL USER IT SUPPORT
Receive personalised support and guidance from experienced techs who understand your business and speak in plain English.
MOBILE DEVICE INTEGRATION & MANAGEMENT
Stay competitive, productive & always on the go by integrating all your business’ devices, PC’s, tablets & mobiles. Bremmar allows your company to freely connect on any device, anytime & anywhere whilst helping your business to protect its data, control usage, and restrict access to unwanted content.
MONITORING AND PROACTIVE RESPONSE
Your managed IT services team monitors your systems 24 hours per day, 7 days per week. You will have dedicated techs that proactively respond and resolve potential infrastructure incidents before your business is impacted.
Ensure your environment is kept in good condition and minimise unexpected problems. We proactively update, maintain & test your routers, switches, servers & other infrastructure on a scheduled basis.
Managed IT Services Perth
YOU’LL HAVE YOUR OWN MANAGED IT SUPPORT TEAM
Your business IT services team will be ready and waiting to help you between 6AM and 5PM Monday to Friday, with after-hours response up until 11PM. We also keep your business running on weekends with full remote IT support services all day Saturday & Sunday and provide 24×7 coverage for critical infrastructure issues.
Service Delivery Manager
YOUR OWN THREE-PERSON IT SERVICE DEPARTMENT
Have your own 1300 number that goes directly to your managed IT services team, and the person on the phone is the person who can help. Your staff will know the techs by their names and will always deal with the same IT support that understands your business, its applications and particulars.
CLEAR PROCESSES FOR TIME & IT SUPPORT EFFICIENCY
Your managed IT services team integrates with your business processes seamlessly to save you & your staff time. We follow clear processes for everything we do for your business & your Technical Client Manager is actively involved in all your requests, from when a ticket is opened, to reviewing it when it’s closed. Your dedicated IT support team also becomes the point of contact for software, phone & internet providers so you don’t have to waste time dealing with them.
Change is not always difficult…
Call or email us for a brief chat so that we can get to know a bit about you …and you can get to know a bit more about us.
If you like what you hear, we will come out to meet you and gain an understanding of your systems and applications, and identify the areas where we think we could really help you – at no cost.
You are welcome to give us a try sometime by calling on us for assistance when you need it or with a small project to start with.
We will provide you with a services proposal to contain your costs with a fixed monthly fee or choose a non-fixed support agreement.