Michael
Project Delivery Manager
If you are responsible for IT in your company and feel that you’re not able to focus on the big picture items because you are being pulled into too many directions, Bremmar Co-Managed service can help.
Standard support 6AM – 5PM with 24×7 coverage
Own small dedicated team with direct 1300 number
Customisable services to help you only where you need it
Monthly or quarterly meetings and infrastructure reports
We closely partner with your IT department.
Co-Managed IT services can leverage your existing IT skillset and provide only the support needed, allowing you to focus on your core objectives. We are very experienced at wrapping our services around your existing capability and provide technical support, from our full range of IT services, where you need it most.
We allocate a three person team to your business, led by a Technical Client Manager. The team is available and ready to respond, so your staff have access to dedicated engineers who understand your business, your systems and your applications.
We can complement your team by wrapping our service around your existing skillset, becoming your IT advisors and trusted partners. You can have a cost effective IT escalation point, so you have support where you need it, and can spend more time focusing on strategy and delivering business outcomes.
Our Co-Managed IT service is fully customisable and can range from providing a safety-net by helping out when you have a question and covering for you when on leave. Or right through to full responsibility for the day-to-day infrastructure. It’s up to you.
Your small dedicated team has your back, understands your business and is on call to help. With systems and procedures in place, your team closely monitors your business infrastructure to avoid and respond quickly to issues.
If you are stuck on an issue and need a hand from someone who has done it before, we are available and here to provide prompt assistance.
We can provide all levels of user support if you need it. We can help if you are flat out or help to give you a break when you are on annual leave. We can also be responsible for after hours support if you are not available.
Our comprehensive monitoring framework identifies issues in your ICT systems, allowing us to actually respond to and resolve issues 24 hours per day, 7 days per week, before your business is impacted.
We update, maintain and test all elements of your infrastructure. Our maintenance routines include tasks such as patch/service pack deployment, verification of redundancy systems, test failover/shutdown, review of event logs, and verification of monitoring notifications.
Bremmar’s service desk platform is the central point for management of operations including monitoring alerts, maintenance schedules, change management, end-point management, procurement and support escalations. Our ticketing platform is fully integrated with our monitoring and end point management systems.
Your Technical Client Manager meets with you monthly or quarterly to review our infrastructure reports, including infrastructure condition, issues and ongoing projects, and provide relevant recommendations to improve your overall IT performance. This also gives us a chance to help with your strategy.
Bremmar integration team works closely to your dedicated team to help you deliver complex projects to your business. The highly experience team can be involved in outsourced project implementation, project management, change management, scope of work development and/or methodology consulting.
We assess your technology effectiveness, ICT risks and potential impacts. The audit reports will present a comprehensive review of your business ICT infrastructure, including our recommendations to leverage existing technology and a strategic roadmap aligned to your organisation’s objectives.
Change is not always difficult…
Call or email us for a brief chat so that we can get to know a bit about you …and you can get to know a bit more about us.
If you like what you hear, we will come out to meet you and gain an understanding of your systems and applications, and identify the areas where we think we could really help you – at no cost.
You are welcome to give us a try sometime by calling on us for assistance when you need it or with a small project to start with.
We will provide you with a services proposal to contain your costs with a fixed monthly fee or choose a non-fixed support agreement.
“We were attracted to Bremmar because of their staff size and well-rounded expertise […] When required, the response from Bremmar is always thorough and immediate.”
Nathan Ellis - IT Manager
Read case study“Our infrastructure not only evolved, I would say that downtime has decreased by at least 60%. I passed on all the downtime trouble to Bremmar, they walked away and not only improved it, they…”
Leonard Fong - IT Officer
Read case study“Bremmar was able to architect a solution to meet our business needs, which was flexible enough to future proof our organisations[…] we have found them to be good communicators, solution focused…”
Laura Benger - General Manager
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Murray Williams - Managing Director
Read case study“Since Bremmar took over, I haven’t heard of any complaints. The service level they have given us has been superb, including the response time, clarity of communications and attentive techs that…”
Andrew Smith - General Manager
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