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Learning about staff and their IT needs

Posted June 05, 2019
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What does your team need to do their jobs better? When it comes to technology, convoluted workflows, clunky old software, and files only available in the office could be stifling productivity, even if your employees know the systems like the back of their hands.

By Chad Gowrea, Director - Solutions and Strategy

What does your team need to do their jobs better? When it comes to technology, convoluted workflows, clunky old software, and files only available in the office could be stifling productivity, even if your employees know the systems like the back of their hands.  

But giving the team a shiny new technology system that you’ve decided on, without their input, could seriously put a dent in morale. 

What’s the solution? It’s learning about your users (staff) and their needs to help guide your decision-making

What is your team’s collective digital intelligence level? 

Source: The DQ Institute 

What is your team’s collective digital intelligence level? Each of these axes can help gauge what level your team is at, in various digital verticals. 

These levels can all depend on the industry that you work in, the tech education of your team, the age skew, types of roles within your company, and the training level you’ve briefed them to. 

Finding a median digital intelligence level for your team can be tricky and may need to be investigated on a department by department basis – obviously your IT team will be at a higher level than your customer service team.  

Let’s talk about how to gauge that level. 

What devices and systems are your staff used to using at work and in their personal lives? 

For most people, technology in their personal lives is actually better than the technology they use at work.” – Mike Brinkler, Deloitte 

Unless you’ve actively embraced and are implementing digital transformation within your workplace, your systems are probably built from legacy software applications and systems of work. While this is something we see very often at Bremmar, it does mean that your workforce are comfortable with less modern digital workflows than are available to your business. They’re competent and confident using workplace systems that are perhaps 5-10 years behind current enterprise systems capabilities. 

However, in their personal lives, they may have the latest version of the iPhone, armed with clever banking apps, file sharing, instant travel bookings, a number of different communication apps, and news feeds that cater to them individually. They might run Netflix or YouTube through their Smart TV. They could be using Alexa Home to do things like play music or turn out the lights. 

Taking a look at the level of your tech infrastructure, then comparing it to what your staff are using in their personal lives, can help guide you towards solutions that would work for your business, without a steep learning curve for your staff. 

How to glean insights from your staff 

Let’s talk about how to approach these two workplace systems guidance activities: determining staff digital intelligence level and finding out the technologies your staff utilise at work and at home. 

This can be done in a number of information gathering activities: 

It’s not enough to develop a survey to ask your staff what apps they have installed on their phones, or whether they own a laptop. This doesn’t really determine their level of digital intelligence (although it can help determine which systems they are most familiar with). 

Instead, you need to dig deeper, asking questions like: 

  • How many apps would you regularly use in a day? 
  • What privacy measures do you use online? 
  • Have you had miscommunications because of email wording? 
  • What’s your favourite tech tool? 

Of course, keeping employee answers confidential is a must. While you need each individual’s data, you should store it anonymously, and only use the aggregate data for guiding technology needs and training within your business. 

If you don’t have the in-house knowledge required to ask the right questions of your users, then that’s where we can help out. 

Through our IT Strategy services we can collaboratively come up with a strategy for getting accurate, useful insights from your team, which can then guide your technology plan for the future. Ask us for more information about how we can help on 1300 991 351 or fill in the form below.

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By Chad Gowrea, Director - Solutions and Strategy

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