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Read here the key points I got out of the event and how I see IT playing a huge role in the new Aged Care Royal Commission Standards
By Rushad Billimoria, Information Systems Manager: Not-for-Profits and Aged Care
On the 28th of May, Leading Age Services Australia (LASA) had their inaugural WA State Conference at the Hyatt Regency in Perth. It was a two-day event which brought Aged Care providers and distributors involved in the Aged Care sector together, providing new opportunities to collaborate with the end goal of improving the quality and governance of Aged Care in Australia.
For the past 9 years, Bremmar has been supporting a few Aged Care facilities in WA (read here how), including Rosewood Care Group (read the case study here), Acacia Living Group (read the case study here) and Curtin Heritage Living. We’re involved in everything from basic day to day support to infrastructure projects, and consultation on new facility developments.
As this was the first LASA Conference in WA, we couldn’t miss out and needed to be there to know the latest in the industry, share experiences with other providers and, of course, say hello to some familiar faces!
LASA Conference and the Royal Commission
The big talking point at the event, and currently the main item on all Aged Care providers lists, was the Royal Commission and the quality of service provided to the aging demographic. The Royal Commission has raised a set of standards that Aged Care providers need to abide by to maintain or improve their quality of care ensuring their customers are provided with the best quality of life possible within their service.
At a high level, the Royal Commission has provided a list of 8 standards for the sector:
- Consumer dignity and choice
- On-going assessment and planning with consumers
- Personal care and clinical care
- Services and supports for daily living
- Organisation’s service environment
- Feedback and complaints
- Human resources
- Organisational governance
The Royal Commission standards and IT
Using our knowledge of the industry and expertise in IT, we would recommend exploring how technology solutions can help you achieve the standard required and confidently suggest that you see IT as an ally to your organisation during this journey.
A few examples of technology solutions we offer can support the standards:
- Online training using different approaches (video, written, videoconference, etc.)
- Solutions that keep history trial and store documents as evidence of processes and tasks
- Online surveys and forms that can be integrated with core business applications
- A central hub for strategic documents, policies and procedures
- Apps for improved communication between organisation and consumers
- Automation of forms, incident reports and surveys that use triggers for actions such as approval processes
- Privacy, security and confidentiality solutions
- Systems for securely sharing information with other organisations
- Monitoring and reporting solutions
- Knowledgebase giving workers easy access to best practices and specific industry information
- Data collection, reporting and analysis
IT and Aged Care – a few scenarios
For example, using data analytics applications such as PowerBI (included in various Office 365 package), providers can review live data and KPI’s to make informed decisions which will directly impact results and care.
Business process efficiencies can be achieved through integrating patient care and other line of business applications used by the organisation to save time and effort which can be re-directed to providing a higher quality of care to their consumers.
The organisation can implement an intranet and document management hub using SharePoint. This can centralise organisational documents, announcements, notifications, events, and generally a platform to keep everyone informed and included in the provider’s mission.
Although a lot of my time during the event was spent in the booth chatting to passers-by about their views on the changes to the industry, I managed to sneak away for a couple of the presentations.
Notably, a very interesting presentation by Steve Pretzel from TADWA about enhancing daily living through assistive technologies and the social trends of the aging population. Simple technologies, such as video conferencing, can bring families visually together around a dinner table without having to travel and from the safety and comfort of their facility. A cost-effective and simple example of how to improve the quality of life of the consumer.
Overall, there was a lot to learn and digest. Particularly, I had a great experience and it was an amazing opportunity to expand my knowledge in the industry, say hi to a few familiar faces, meet new providers and connect with distributors which, together, we can help improve the Aged Care industry in WA. It was also awesome to see so many people getting together for the same cause and willing to help each other out!
What is your organisation’s maturity level in relation to the new standards?
If you play a part in the sector and are thinking about where your organisation is in terms of abiding by the standards, we have developed an online assessment which will provide you with a maturity score of how well you fare against the standards. From there, we can help you identify areas to focus on and give you the steps to get there!
If you work in the Aged Care industry and would like to know how IT can help your business, check our services page here then give us a call on 1300 991 351 or fill in the form below and one of our consultants will guide you in the right direction!