Support

Enquiries
1300 667 167
 enquiries@bremmar.com.au


Complete IT Support

What it is?
 Complete IT Support is the full package, ensuring your IT Systems operate seamlessly, at optimum efficiency and without interruption.

What's included?
 - Immediate phone and remote login support
- Same-day onsite technical assistance
- Complete proactive network maintenance & management
- IT support management system for incident tracking and asset control
- 24 Hour network availability monitoring and response
- Assigned point of contact & client manager

Complete IT Support clients deal with a small number of regular technicians with a clear understanding of your business operations and requirements.

What else do I need to know?
 Our support team comprises of expert engineers with a raft of technical qualifications and experience ranging from five years through to fifteen years in the industry.

Speak with a Bremmar representative for more information on how our Complete IT Support package can benefit your business.



HelpDesk IT Support

 What it is?
 IT HelpDesk provides you with a fully managed onsite IT Helpdesk.

Your HelpDesk is attended regularly ranging from half a day per fortnight through to a permanent onsite presence.

Our HelpDesk policies are based on the industry standard ITIL framework and managed through our Helpdesk Management System (HMS). HMS manages helpdesk requests, approval of requests, request history, projects, tracking of job progress and tracking of assets.

What's included?
 - Regular IT Specialist based onsite on scheduled days
- Immediate phone and remote login support for issues requiring immediate attention
- Urgent onsite technical assistance for issues requiring immediate onsite attention
- Assigned point of contact & client manager
- Complete proactive network maintenance & management
- 24 Hour network availability monitoring and response
- Access our HelpDesk Management System for incident tracking and asset control

What else do I need to know?
 Our support team comprises of expert engineers with a raft of technical qualifications and experience ranging from five years through to fifteen years in the industry.

Speak with a Bremmar representative for more information on how our Casual IT Support package can benefit your business.


Casual IT Support

What it is?
 Casual Support is designed for clients which require occasional IT assistance and may have IT knowledge internally.

Quite simply - become a Casual Support customer then call us when you need us and we will respond remotely within 4 business hours or onsite next business day.

What's included?
 - Remote assistance within 4 business hours
- Onsite attendance next business day

What else do I need to know?
 Our support team comprises of expert engineers with a raft of technical qualifications and experience ranging from five years through to fifteen years in the industry.

Speak with a Bremmar representative for more information on how our Casual IT Support package can benefit your business.



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